Why Do Our Customers Love Our Dry Cleaner?

Why Do Our Customers Love Our Dry Cleaner?

Our wardrobe is full of a variety of fabrics, from sumptuous silk to daily-wear cotton. All these fabrics demand a specific type of cleaning — you cannot throw all your clothing items in your good, old washing machine.

The high temperature and the rigorous cleaning procedure of the washing machines damage clothes made of velvet, wool, or silk. Clothing items like suits, vests, and overcoats require gentle handling, which only dry cleaning offers.

While water makes clothes swell, dry cleaning keeps them from losing their structure. Besides, the latter is an efficient way of getting rid of stubborn stains that usual washing cannot clean.

Our customers understand the importance of dry cleaning their clothes. That said, what makes them choose us amidst the zillion other dry cleaners in San Diego? Continue reading to find out.

What sets Magic Touch Cleaners and Alteration apart?

Here are six solid reasons why Magic Touch Cleaners and Alteration is the first preference of many living in San Diego.

We own a dry cleaning plant.

Most dry cleaners outsource their work, as they do not have a facility for washing and cleaning your clothes. They send your clothes to a dry cleaning plant that does the job for them. Such companies are mere drop-off agents — they take clothes from you, drop them off at a dry cleaning plant, take them back once the garments are cleaned, and deliver them to you.

“What’s wrong with that?” Here’s what: Firstly, you do not know where exactly your clothes are going and who is handling them. You decide to hire a dry cleaning company only after judging their capabilities and quality of service.

But, you cannot assess the third party working on your garments and cleaning them, and neither can you evaluate their quality of work — if they do a shoddy job, you will have to go through the disappointing process of getting the clothes re-washed.

Secondly, in such a case, the give-and-take chain is a long one. Meaning, there are higher chances of your clothes getting damaged.

Unlike these companies, Magic Touch and Alteration owns a dry cleaning plant, and there is no outsourcing involved. Therefore, we have complete control over the quality of work we deliver to our customers. Moreover, you can rest assured that your clothes are being handled by our professionals.

We offer free pickup and delivery.

Often, people refrain from spending on dry cleaning services in San Diego due to the additional pickup and delivery charges they come with. When you hire us, there are no such disappointments. We offer free pickup and delivery, and all you have to pay for is getting your clothes spotlessly clean.

Apart from saving money, you also save time when you choose us. We pick up and deliver our customers’ garments right from their doorstep. In case you want us to pick them up from your office, we have got you covered.

This way, you do not have to make any changes to your daily routine. You need not especially drive by our company to hand over your stained garments. All we require is a few minutes of your time to schedule the pickup as per your convenience, and we will handle the rest.

We are more than just a dry cleaner.

This is another convincing reason why customers love leveraging our services — we are a one-stop shop for dry cleaning and alteration needs. Our in-house tailoring services include hemming, stitching, major alterations, and custom creations. From replacing broken zippers to altering gowns, our master tailors will cover all your eleventh-hour tailoring requirements.

On top of that, we also offer laundry and wash-and-fold services. We use eco-friendly, premium solvents to clean your garments such that there is no shrinkage or color loss complaints post washing. We further use state-of-art technologies to dry your clothes efficiently.

Our job is not done yet, though. We fold your clothes neatly before delivering to preserve their original beauty and prevent wrinkling, and this ensures your clothes are as good as new when you receive them.

We perform a detailed inspection of each garment.

We go the extra mile and make the necessary repairs your clothes need. To that end, all your clothes undergo meticulous inspection by our skilled and trained professionals.

We inspect your clothes for broken buttons, damaged zippers, and stains. We make required fixes before starting the cleaning process. Additionally, we read the label on your clothes carefully to check the special washing instructions. This ensures they receive appropriate treatment and do not get damaged.

Besides, when you find the broken zipper of your favorite jacket fixed — without asking for it — it brings a smile to your face. That is very precious and no less than a reward for us!

We deliver premium customer service.

Disappointing loyal costumes is not our thing! Magic Touch and Alteration is lauded for its top-notch customer service. Allow us to reveal the secret of how we ace in offering the best customer service. We do not consider our customers as mere customers who want to have their clothes dry, cleaned, or altered. Instead, we consider them as kings and queens and regard ourselves as their subjects — and how dare we upset the Majesty?

This helps us remain customer-centric, offer top-quality services, and save our customers from all sorts of inconveniences. We are always available for our customers to answer their queries and resolve their problems.

We aim for 100% customer satisfaction. In case we miss the mark, we re-clean the garments of our unsatisfied customers at zero cost! Else, we refund the entire amount.

We have a mobile app.

Another element that helps us stick out is our mobile app. We understand that it is inconvenient for our customers to open our website or call us every time to track their order or schedule a pickup. We have launched our mobile app on both Google Play Store and App Store to make the process seamless.

Using our app, you can easily schedule your pickups and track your orders with the tap of a button. To further lower the cost, we offer a $10 discount when you refer us to your friends and family through our mobile app — what else can you ask for?

Magic Touch and Alteration has put in efforts to give customers a hassle-free experience. The effortless process, high-quality service, transparency, ease of reaching out, and affordability are the top reasons why our customers prefer our dry cleaning and alteration services in San Diego. To leverage our services, download our Magic Touch Cleaners app today.